Frequently Asked Questions
- What size cake topper will work for my cake?
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We size the monograms based on the width of the top tier of the cake. The size of the cake toppers will depend on what kind of monogram style is being ordered. Picking the proper size cake-topper for your cake is very important. Check out our sizing page to figure out the right size for your cake top and style.
- What does the mirrored acrylic look like?
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They are precision cut from acrylic mirror. The acrylic mirror has either a gold or silver translucent color to the acrylic to make the reflective surface appear gold or silver. The acrylic mirror cake toppers have a grey surface on the backside of the cake topper. The spikes are not removable. If the backside of the topper will be visible we suggest purchasing a metal cake topper.
- What does the solid metal look like?
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The metal cake toppers are precision cut and hand sanded for a beautiful brushed finish on both sides of the letter. The stainless steel spikes are removable for easy display after the event. These work better than the acrylic mirror toppers for display that will be viewed from both the front and the back.
- What is the return policy?
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All of the items that we offer are custom made therefore we do not offer any type of refund or credit for unused or returned items. We will send a replacement for the item that is defective in quality or does not meet the description of the product according to the information provided on the web site. We must be notified within 5 business days upon receipt of the product if it arrives defective or damaged. Please feel free to contact us with any questions you might have concerning our products.
- Can I cancel my order?
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Once your order has been placed and paid for it may not be canceled. Please confirm that your order is correct before clicking on the "Confirm Order" button. If you notice an error on your order please contact our customer service department within 24 hours.
- How long will it take for my order to arrive?
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By default, your order should arrive within 10-15 business days from the date that you place your order (if you are paying with credit card) and the same 10-15 business days period after we receive payment if you are mailing in a check. Click here for more shipping details.
- Can we rush orders?
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In many cases, yes. If you need your order quicker than our standard 7-14 business day delivery period; we offer Rush Shipping which guarantees an order to arrive within 5 business days. Please select the Rush Shipping option instead of the standard shipping. Click here for more shipping details.
- Why is my phone number required?
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Because a valid phone number is required for shipping and delivery.
- Do we ship outside of the USA?
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Yes, but we reserve the right to charge actual shipping costs. Please contact us directly for shipping info to any country beyond the USA. Customs and fees are not included in the shipping cost. Shipping outside of the USA may delay the arrival of your package by a few days. Click here for more shipping details.
